The bank account I bought my ticket with is closed -- how will I be refunded?
If you paid by credit, cheque or debit card and only the card you paid with was cancelled or has expired, don't worry! As long as the bank account your card was linked to is still active, your refund will still be successful.
If, however, the bank account that your card was linked to has been closed, then we'll need to issue a manual refund for you. Please get in touch with our Support team on email@example.com so we can change the payment method for your refund before it's actioned automatically by our system. If your refund has was already actioned by our system, we'll need to wait until the funds bounce back to our account before issuing your manual refund. Please note it could take up 7 working days for the funds to reappear in our account.
My ticket was sold in STEP -- when will I be refunded?
As soon as your ticket has sold in STEP, we will cancel the ticket and issue your refund. You will be refunded the face value of the ticket price. (Click here for help checking the status of your tickets in STEP). If you originally paid for your ...
When will my ticket be sold in STEP?
How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow the buyer 24-48 hours to buy the ticket, depending on how close it is to the event start date. If they do not ...
Why can't I add my ticket to sell in STEP?
If you're trying to add your tickets to sell in the STEP queue with no luck, there could be a few reasons you're having trouble: 1. Were the tickets you're trying to sell transferred to you?Transferred tickets are not eligible to be sold in STEP. ...
Can I remove my ticket from the STEP queue?
As long as your ticket has not been marked as Sold yet, you can request to have it removed from the queue. Just head back to the STEP 'sell' page where you added your ticket into the queue. You can find a link there from the email we sent you ...
When will a STEP ticket become available for me to buy?
How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow that buyer 24-48 hours to buy the ticket, depending on the event and how close it is to the event start date. ...