These Event and Ticket Terms (these “Terms”) must be read with our Website Terms and Community Guidelines. 

When we refer to ourselves in these Terms, we refer to Ticketmaster Middle East FZ-LLC (“TME”, “we”, “our”, “us”), as the provider of the Quicket platform (the “Platform”). 

Our address is: 

Unit 1B, Second Floor,

1 Sky Quarter A, Mobility District,

Expo City Dubai, Expo Road, Dubai – UAE

TME is licensed by Expo City Authority (License Number 00149)

You can contact us via: https://www.quicket.ae/contact-us

You must be 18 years of age to purchase tickets on the Platform. 

You will be asked to agree to these Terms when purchasing a ticket on the Platform. By checking the box indicating your agreement and purchasing a ticket for an Event, you agree to be bound by these Terms, which shall form a contract between you and us. 

Third party organisers (“Organisers”) use the Platform to promote their events (“Events”) and to facilitate the purchase of tickets for such Events. 

When purchasing tickets for an Event you are contracting with the Organiser and not with TME for the purchase of those tickets. We do not verify whether details relating to Events, nor whether any statements or descriptions made by the Organisers, are accurate. Prices and refund policies are set by the Organisers. The Organisers are also responsible for delivering the Event. 

Events may be subject to specific terms and conditions which are set by the Organiser. If made available by the Organiser, you must read and understand these before buying a ticket. Those terms and conditions will form a separate contract between you and the Organiser for the purchase of the ticket.

We are not responsible for any cancellation, postponement, limitation, or restriction of an event. 

Any disputes or complaints you have about an Event are between you and the Organiser, unless the issue concerns our Platform or checkout process. We may mediate the dispute or complaint between you and the Organiser in certain cases, but this is in our sole discretion.

Payments made via the Platform are deemed to be made by the owner of the Platform account used to make the payment, not to the owner of the credit card or bank account which is used to make payment. 

Creating an account and accessing the Platform are free. However, we charge fees when we process payments. These fees may vary based on individual agreements between Organisers and TME. Our fees typically comprise a percentage-based fee ("Commission") and a fixed fee per item ("Booking Fee"). Organisers ultimately determine whether these fees will be charged to consumers and shown as fees on the applicable booking page or absorbed into the ticket price and paid by the Organiser out of gross proceeds. 

Our fees may change from time-to-time, and may vary based on several factors including but not limited to product type, price, country, payment method, and currency. Our fees can be viewed on the Platform under the relevant product section.

Our Booking Fee is non-refundable in all instances, unless the relevant Event is cancelled.

A payment is not confirmed until we receive payment in full. If we do not receive payment in full, we will notify you that the payment of the relevant amount has been unsuccessful.

Organisers select their payment processing method/s. You must use whatever payment processing method/s the Organiser selects. If the Organiser selects a payment processing method that uses a third party to process the payment, then neither TME nor any of its payment processing partners processes the transaction; we transmit your payment details to the Organiser's designated payment provider. 

We don’t store any bank card details on our servers. These are stored with the relevant payment providers. 

If payment is made via electronic funds transfer, you must send us proof of payment, reflecting the correct bank account details, payment amount, and reference number.  

All fee amounts indicated on the booking and checkout page are inclusive of value-added and similar taxes. 

If any charge-back claim occurs, it is your responsibility to provide the Organiser with all necessary documentation to resolve the claim.

If we suspect that a transaction may be fraudulent, we may request proof (for example, proof of identification, proof of address, etc.) to determine the validity of the transaction. 

All transactions are between you and the Organiser. You must contact the Organiser with any refund requests. Whether you are entitled to a refund will depend on the refund policy set by the Organiser for the Event. We do not determine (nor are we responsible for) the Organiser’s refund policy; this is determined by the Organiser. Please check the Organiser’s refund policy carefully and take note of your rights. 

Any refund will exclude our Booking Fee (other than under circumstances where an Event is cancelled) and you will always be responsible for any bank charges incurred in processing any refund.

Where applicable, you authorize us to pay any refunds into the same account that you used to make the initial payment. 

If an Event is cancelled, or where we believe there is a risk of cancellation or non-performance, and we have facilitated the transaction via one of our’s payment processing partners, we will initiate a refund of the transaction value. TME also must be able to successfully complete the refund to your payment card account used for the underlying transaction. If your card issuing bank declines the refund, we may not be able to complete the refund. 

If you have made payment via electronic funds transfer or another payment method which cannot be automatically refunded, we will need your bank details to process the refund. We will request these from you in writing. We can’t refund you if we don’t have your bank details, and after three months (if you have not responded to our request to provide those bank details), you will permanently lose the right to a refund.  

In certain instances, ticket proceeds are held by the Organiser, and not by us. This will be communicated to you during the checkout process. Where this is the case, you must contact the Organiser directly to obtain a refund. We are not responsible for processing refunds in instances where we don’t hold the ticket proceeds.  Where an Organiser has selected an integrated third-party payment method, Quicket has no control over the funds, and cannot process a refund without the cooperation of the relevant provider. 

Certain Events may not be appropriate for younger attendees. Age restrictions are determined by the relevant Organiser. Where you buy a ticket for an age restricted Event, you must make sure that you do not allow any person outside the relevant age group to attend the Event. 

Before purchasing tickets for a virtual Event, you must make sure that you have the requisite equipment (including a suitable device and access to internet with sufficient bandwidth) to access the Event. 

Purchased tickets are emailed to you. You may only access an event with a copy of your ticket. We will not replace lost, destroyed or stolen tickets. Neither TME, nor the Organiser will be responsible if a third-party gains access to an Event because you did not keep your ticket or Platform account details secure.

We may allow users to post reviews for Events on the Platform (“Reviews”). Any Reviews you choose to post will be governed by these Terms and our Website Terms and Community Guidelines. 

By submitting a Review you grant to us a non-exclusive, perpetual, irrevocable, royalty-free, fully paid-up, worldwide, transferable and sub-licensable licence to use, host, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display your Review in whole or in part, in any media or format now known or hereafter developed, including (without limitation) on the Platform.

Reviews you post are shared with the Organiser, and the Organiser may use these reviews in their own media or promotional material. 

To the fullest extent permitted by applicable law, you irrevocably waive (and agree not to assert) any moral rights or equivalent rights you may hold in respect of the Reviews, including any right to be identified as the author or to object to derogatory treatment of the Review.

Reviews may show your name, unless you have opted to post your Review anonymously. 

Reviews which violate our Website Terms and Community Guidelines  may be removed. We are under no obligation to post your Review and may also remove Reviews from the Platform for any other reason, in our sole discretion.

There are certain things we cannot promise.

We send tickets and transactional updates via email to the email address of the person making the order. Emails may be non-delivered due to a wide range of issues, from the user entering their email address incorrectly, upstream provider issues, or issues on the receiver's mailbox (such as a full inbox, company firewalls, or ending up in junk and promo folders). We assume no responsibility for non-delivery of email and we shall ensure that your tickets are stored and accessible in your Platform account for ease of access at any time.

We do not guarantee that any Event will meet expectations, or be safe, secure, uninterrupted, or error-free. 

We have no control over and do not guarantee the quality, safety, accuracy or legality of any Event or content associated with an Event. We have no responsibility to you for, and we disclaim all liability from, the acts or omissions of any third parties.

There are risks associated with attending physical Events; by attending an Event, you choose to assume those risks voluntarily and we do not accept any liability as Organiser’s are solely responsible for running their Events. These risks include, but are not limited to, damage to property, personal injury, illness, disability or death. 

Certain Events put you at increased risk. For example, attending a rock music festival could result in you suffering from hearing loss, seizures, or other injuries and health conditions caused by loud sounds, large crowds and special effects (such as flashing lights, laser projections, fireworks, etc.). 

In attending an Event, you assume all risks of loss associated with loss or damage to your person and/or property. 

Save as expressly set out in these Terms, all warranties, conditions, and representations, whether express or implied, statutory or otherwise, are excluded to the fullest extent permitted by law (subject always to Section (‎9), below).

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, such provision shall be severed and the remaining provisions shall continue in full force and effect.

These Terms, together with the Website Terms and Community Guidelines, constitute the entire agreement between you and us in respect of the purchase of tickets for Events and supersede all prior agreements, representations, and understandings.

We shall not be in breach of these Terms, nor liable for any delay or failure in performance resulting from circumstances beyond our reasonable control, including but not limited to acts of god, natural disasters, pandemic, war, terrorism, governmental action, power failure, internet or telecommunications failure, or cyberattack.

These Terms shall be governed by the Federal laws of the UAE, as applied in the Emirate of Dubai.

Subject always to Section (‎‎9), below, any dispute arising out of or in connection with these Terms, including any question regarding their existence, validity or termination, shall be referred to and finally resolved by arbitration under the Arbitration Rules of the Dubai International Arbitration Centre, which Rules are deemed to be incorporated by reference into this Section (‎8). The number of arbitrators shall be one.  The seat of arbitration shall be Dubai. The language to be used in the arbitration shall be English. 

For the avoidance of doubt, nothing in these Terms limits any of the rights afforded to you under applicable consumer protection legislation in the United Arab Emirates.