Refund protection for ticket buyers
As an event organiser, you have the option to allow refunds for your event or to switch them off. In the case that refunds are switched off, we will offer ticket buyers the option to add refund protection via a third party service provider (Booking Protect
), to their order for a small fee at checkout. Upgrading to a refundable booking gives ticket buyers the chance to refund the total ticket value (excluding booking fees) if they can't attend the event due to unforeseen circumstances. This also ensures that you will not lose funds due to refunds actioned and will receive the funds from all paid bookings for your event, as these refunds are actioned by Booking Protect.
Please note that refund protection does not cover for the event being cancelled, curtailed or postponed.
Some scenarios that are covered include but are not limited to:
- Injury or illness (including illness due to COVID-19; specific rules can be found here)
- Adverse weather
- Unexpected disruption to public transport
- Unexpected failure of a private vehicle
- Burglary or fire at your residence within 48 hours of the event
- Armed forces and emergency recall
- Death (ticket buyer or a family member) within 4 weeks before the event
- Unexpected work relocation or redundancy
- Several other conditions can be found here
You can find more information about Booking Protect on their website here
Can I cancel or refund my booking?
Please note that refunds are not guaranteed for every event and are at the discretion of the event organiser. For more information on our refund policy, see our terms and conditions. If refunds are allowed by the organiser, and in the case of ...
How do I cancel or refund a guest's ticket for my event?
If one of your guests needs to cancel their tickets and are unable to action the refund from their Quicket account, you can cancel them right from your Orders List. Please note the following: 1. You, as the organiser, can still cancel and refund ...
How to add event artwork to your ticket design
You can add a custom design to your tickets by simply uploading your event artwork as a JPG or PNG image file. The image uploaded will appear on the ticket just below the ticket information, barcode and QR code. To add a design to all of your ticket ...
Refunds for cancelled or postponed events
Refunds (due to event cancellation, postponement or restriction) Quicket provides a facility for organisers to postpone or cancel their events on the Quicket platform. When doing so, an email is sent to all ticket holders informing them of such ...
I'm ordering multiples tickets and don't have the other ticket holder's details
As long as you have a registered and updated Burner Bio on the AfrikaBurn website, you can put your own details on each ticket during checkout. After your order is confirmed, you can transfer the ticket to the other ticket holder from your Quicket ...