Refund protection for ticket buyers

Refund protection for ticket buyers

As an event organiser, you have the option to allow refunds for your event or to switch them off. In the case that refunds are switched off, we will offer ticket buyers the option to add refund protection via a third party service provider (Booking Protect), to their order for a small fee at checkout. Upgrading to a refundable booking gives ticket buyers the chance to refund the total ticket value (excluding booking fees) if they can't attend the event due to unforeseen circumstances. This also ensures that you will not lose funds due to refunds actioned and will receive the funds from all paid bookings for your event, as these refunds are actioned by Booking Protect.

Please note that refund protection does not cover for the event being cancelled, curtailed or postponed.

Some scenarios that are covered include but are not limited to:
  1. Injury or illness (including illness due to COVID-19; specific rules can be found here)
  2. Adverse weather
  3. Unexpected disruption to public transport
  4. Unexpected failure of a private vehicle
  5. Burglary or fire at your residence within 48 hours of the event
  6. Armed forces and emergency recall
  7. Death (ticket buyer or a family member) within 4 weeks before the event
  8. Unexpected work relocation or redundancy
  9. Several other conditions can be found here
You can find more information about Booking Protect on their website here.


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