Adding or removing additional users to manage your event

As the creator and primary user of an event, you have the ability to grant others access to view or control various aspects of the event without having to give them your Quicket login details. This is great for teams who work together coordinating events or simply giving others access to certain reports.

Note: this feature is only available on a per event level and not an organiser profile level. If you have multiple events, you will need to add users to each event. 

Start by logging into your Quicket account, and go to Organiser Hub -> My Events then click on the name of your event. Then from the menu of your event dashboard, choose Manage Event and then click User Access.

Click Add User to start adding users to your event. If you've already given access to someone, you'll see their details listed here.

Enter the email address of the person you're giving access to, then choose which sections of the event dashboard they can access.

Read-only: this means the user can view the information listed on a page, but cannot change any details.

Modify: this means the user can view the information on a page and also make changes to any details that can be edited.

If you know the added user should have access to every page listed under 'Read-only' or every page that can be modified, you can tick each option at the top. Otherwise, scroll through the list of each page in the event dashboard to pick and choose which pages they can have access to.

Be sure to click Save Changes at the bottom of the page.

Added users will receive an email letting them they have been given access to the event. If they did not have a Quicket account before being added, we will create one for them automatically.

If you need to resend the email to the user letting them know they have access, just click the green arrow icon under 'Actions'.

If you need to adjust the settings of someone's user access or remove them from the event, click the spanner under 'Actions'.

If you need to remove the user, just scroll down and click Revoke Access.

The user will then be sent an email letting them know they no longer have user access to the event.

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