I'm buying a ticket from someone specific -- can we use STEP?
The Secure Ticket Exchange Program (STEP) works as a queue that matches tickets from sellers who no longer need them to buyers who weren't able to secure tickets before they sold out. Because it matches tickets based on your place in the queue (whether buying or selling), you are not able to use STEP to buy from a specific person.
If you've found someone outside of STEP who can sell you their ticket, the first thing to do is remove yourself from the STEP queue if you'd already signed up (that gives hopeful buyers behind you a better chance at getting a ticket! More help on that here). Next, you'll need the ticket seller to transfer their ticket to you. For ticket ticket transfers, no funds are passed through Quicket, so you will need to sort out payment with the seller directly.
All the seller will need from you to transfer the ticket is your email address. Please be sure you give them an email address you have access to and impress upon them the importance of triple checking your email address when they transfer the ticket. Ticket transfers cannot be reversed, so they must use your correct email address.
Does your seller need help transferring their ticket? Click here for a help article you can send them.
I'm selling my ticket to a specific buyer -- can we use STEP?
The Secure Ticket Exchange Programme (STEP) works as a queue that matches tickets from sellers who no longer need them to buyers who weren't able to secure tickets before they sold out. Because it matches tickets based on your place in the queue ...
Why can't I add my ticket to sell in STEP?
If you're trying to add your tickets to sell in the STEP queue with no luck, there could be a few reasons you're having trouble: 1. Were the tickets you're trying to sell transferred to you?Transferred tickets are not eligible to be sold in STEP. ...
I can't find my ticket in my Quicket account
If you ordered tickets or had a ticket transferred to you but cannot find the tickets in your Quicket account or you see the message 'You are not authorised to view this,' there are few things you can check to get you on the right track to access ...
I've been offered a STEP ticket; how do I buy it?
If a ticket becomes available for you to buy, we'll notify you via email and include a link you can follow to purchase your ticket. If you have any trouble getting emails from Quicket or following the link in our email, you can also come back to the ...
Ticket transfers vs edits & when to use each
Ticket transfers This should be used if you ordered a ticket for someone else and that ticket is now in your Quicket account. We highly, highly recommend transferring the ticket to the person you purchased for because, while you are responsible for ...