Buying tickets from a specific seller

I'm buying a ticket from someone specific -- can we use STEP?

The Secure Ticket Exchange Program (STEP) works as a queue that matches tickets from sellers who no longer need them to buyers who weren't able to secure tickets before they sold out. Because it matches tickets based on your place in the queue (whether buying or selling), you are not able to use STEP to buy from a specific person.

If you've found someone outside of STEP who can sell you their ticket, the first thing to do is remove yourself from the STEP queue if you'd already signed up (that gives hopeful buyers behind you a better chance at getting a ticket! More help on that here). Next, you'll need the ticket seller to transfer their ticket to you. For ticket ticket transfers, no funds are passed through Quicket, so you will need to sort out payment with the seller directly.

All the seller will need from you to transfer the ticket is your email address. Please be sure you give them an email address you have access to and impress upon them the importance of triple checking your email address when they transfer the ticket. Ticket transfers cannot be reversed, so they must use your correct email address.

Does your seller need help transferring their ticket?
Click here for a help article you can send them.



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