I've been offered a STEP ticket; how do I buy it?
If a ticket becomes available for you to buy, we'll notify you via email and include a link you can follow to purchase your ticket.
If you have any trouble getting emails from Quicket or following the link in our email, you can also come back to the page where you signed up for STEP to purchase your tickets. First be sure to log into the Quicket account you used to sign up for STEP. You can also check your Promotions folder or use the search bar in your email account to search for emails from Quicket if you do not see any emails from Quicket in your inbox.
Once back on the STEP intro page, click 'I want to BUY tickets'. If the ticket is still available, you should see a button you can click to make your purchase. You'll also see how long you have to complete your purchase before the ticket is released to someone else.
Depending on the event and how close it is to the event start date, you'll have 24-48 hours to purchase your ticket. Please note that if you do not complete the order in the time frame we give you, you will not be able to purchase the ticket and will need to sign up to STEP again.
If you have any trouble getting emails from Quicket or following the link in our email, you can also come back to the page where you signed up for STEP to purchase your tickets. First be sure to log into the Quicket account you used to sign up for STEP. You can also check your Promotions folder or use the search bar in your email account to search for emails from Quicket if you do not see any emails from Quicket in your inbox.
Once back on the STEP intro page, click 'I want to BUY tickets'. If the ticket is still available, you should see a button you can click to make your purchase. You'll also see how long you have to complete your purchase before the ticket is released to someone else.
Depending on the event and how close it is to the event start date, you'll have 24-48 hours to purchase your ticket. Please note that if you do not complete the order in the time frame we give you, you will not be able to purchase the ticket and will need to sign up to STEP again.
Related Articles
How do I buy tickets in STEP?
The Secure Ticket Exchange Program (STEP) works as a queue that matches the tickets from sellers who no longer need them to buyers who weren't able to secure tickets before they sold out. Please note that STEP is not available for every event on our ...When will a STEP ticket become available for me to buy?
How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow that buyer 24-48 hours to buy the ticket, depending on the event and how close it is to the event start date. ...When will my ticket be sold in STEP?
How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow the buyer 24-48 hours to buy the ticket, depending on how close it is to the event start date. If they do not ...Why can't I add my ticket to sell in STEP?
If you're trying to add your tickets to sell in the STEP queue with no luck, there could be a few reasons you're having trouble: 1. Were the tickets you're trying to sell transferred to you?Transferred tickets are not eligible to be sold in STEP. ...How do I check my place in the STEP queue?
You can check your place in the queue at any time by logging into your Quicket account and going back to the STEP 'buy' page where you signed up for STEP. You can find this link in the email we sent you confirming you signed up to STEP, or follow the ...