My promotional code has already been used

I tried to buy my STEP ticket, but it says my code has already been used

If you selected tickets on the event page and clicked Order Now then closed the page, hit back in your browser or had a failed purchase attempt, you'll see the message 'Promotion code has already been used'. Quicket has marked your code or ticket link as invalid for 15 minutes to ensure that the code cannot be used again while you are going through the checkout process.

As long as the order was not completed or successful, your code will become valid again 15 minutes after you clicked Order Now. Please be patient and wait 15 minutes; you will be able to use your ticket link or code again after that time.

    • Related Articles

    • Why can't I add my ticket to sell in STEP?

      If you're trying to add your tickets to sell in the STEP queue with no luck, there could be a few reasons you're having trouble: 1. Were the tickets you're trying to sell transferred to you?Transferred tickets are not eligible to be sold in STEP. ...
    • How do I buy tickets in STEP?

      The Secure Ticket Exchange Program (STEP) works as a queue that matches the tickets from sellers who no longer need them to buyers who weren't able to purchase tickets in the general ticket sale. Please note that STEP is not available for every event ...
    • I've been offered a STEP ticket; how do I buy it?

      If a ticket becomes available for you to buy, we'll notify you via email and include a link you can follow to purchase your tickets. If you have any trouble getting emails from Quicket or following the link in our email, you can also come back to the ...
    • When will a STEP ticket become available for me to buy?

      How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow that buyer 24-48 hours to buy the ticket, depending on the event and how close it is to the event start date. ...
    • When will my ticket be sold in STEP?

      How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow the buyer 24-48 hours to buy the ticket, depending on how close it is to the event start date. If they do not ...