I tried to buy my STEP ticket, but it says my code has already been used
If you selected tickets and went through to the purchase page but then closed the page, hit back in your browser or had a failed purchase attempt, you'll see the message 'Promotion code has already been used' if you attempt to book your tickets again too soon after the failed attempt. Quicket has marked your code or ticket link as invalid to ensure that the code cannot be used again while you are going through the checkout process. Your code, however, will become valid again shortly.
The amount of time your code is marked invalid depends upon the purchase time limit set on the event. For example, if the event has a purchase time limit of 15 minutes, your code will become valid again 15 minutes after you originally began the purchase process. Please note most events will have a purchase time limit of 15 minutes, but may be higher if the event organiser has increased the limit.
As long as the order was not completed or successful, your code will become valid again. Please be patient and wait for the purchase time limit to expire; you will be able to use your ticket link or code again after that time.
Why can't I add my ticket to sell in STEP?
If you're trying to add your tickets to sell in the STEP queue with no luck, there could be a few reasons you're having trouble: 1. Were the tickets you're trying to sell transferred to you?Transferred tickets are not eligible to be sold in STEP. ...
How do I buy tickets in STEP?
The Secure Ticket Exchange Program (STEP) works as a queue that matches the tickets from sellers who no longer need them to buyers who weren't able to secure tickets before they sold out. Please note that STEP is not available for every event on our ...
I've been offered a STEP ticket; how do I buy it?
If a ticket becomes available for you to buy, we'll notify you via email and include a link you can follow to purchase your ticket. If you have any trouble getting emails from Quicket or following the link in our email, you can also come back to the ...
When will a STEP ticket become available for me to buy?
How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow that buyer 24-48 hours to buy the ticket, depending on the event and how close it is to the event start date. ...
When will my ticket be sold in STEP?
How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow the buyer 24-48 hours to buy the ticket, depending on how close it is to the event start date. If they do not ...