Ticket delivery delay: releasing tickets closer to your event
Ticket delivery delay lets you confirm bookings immediately while holding back the scannable tickets until a set time before your event.
Buyers pay and receive a booking confirmation as normal, but their ticket and barcode are only made available at the scheduled release time.
This can help reduce the risk of ticket barcodes being screenshotted, shared or resold long before your event.
How to enable ticket delivery delay
Ticket delivery delay is enabled for your event by Quicket.
Contact your Quicket account manager or Quicket Support and let us know:
- Which event you'd like to enable it for
- How long before the event tickets should be released
The minimum delivery delay is 24 hours before the event starts.
Once enabled, you'll see the ticket delivery settings for your event showing when tickets are scheduled to be released.
Only Quicket can change or disable this setting. Contact us if you need to make changes.
Already sold tickets?
Tickets purchased before ticket delivery delay is enabled are not affected. The delay only applies to new purchases made after the feature is enabled.
What your buyers experience
Buyers can complete their booking as normal.
After purchasing:
- They receive a booking confirmation immediately
- Their booking appears in their Quicket account
- If they've opted in to WhatsApp notifications, they can receive their booking confirmation there too
- Their ticket is automatically released at the scheduled release time
- Once released, the ticket is emailed automatically
- Buyers who opted in to WhatsApp can also receive their ticket through WhatsApp
- Buyers can still edit ticket details, transfer tickets and request refunds while their tickets are being held
If a buyer adds their ticket to Google Wallet or Apple Wallet before release, the barcode will become available automatically once the ticket is released.
Events with multiple dates
For events with multiple dates, each date has its own ticket release time based on when that date starts.
For example, someone booking a date several months away will receive their ticket based on the delivery delay configured for that specific event date.
If an event date is changed, the scheduled ticket release time adjusts accordingly.
What changes while tickets are held
Until tickets are released:
- Areas that would normally display a barcode will show Held until release
- Barcode fields in CSV exports and reports will remain blank
- Pre-printed tickets cannot be generated
- Guests cannot check in because a scannable barcode has not yet been generated
- Complimentary tickets follow the same release schedule
- Released tickets become available to Quicket's scanning systems automatically
Quicket POS
Quicket POS is not supported while ticket delivery delay is enabled.
POS cannot be enabled for ticket types using delayed ticket delivery, and ticket delivery delay cannot be enabled while affected ticket types are being sold through POS.
If you need both delayed ticket delivery and on-site sales for your event, contact Quicket Support to discuss your setup.
Turning ticket delivery delay off
Contact Quicket Support if you need to disable ticket delivery delay.
When it is switched off, all currently held tickets are released immediately.
This cannot be undone for tickets that have already been released, so make sure you're ready for those tickets to be sent before requesting the change.
Things to know
- Copying an event does not copy its ticket delivery delay settings
- The minimum lead time is 24 hours
- Ticket releases are processed within approximately 30 minutes of the scheduled release time
- If Quicket changes the release timing, the updated timing applies to tickets that are still being held
Frequently asked questions
Can I release one buyer's ticket early?
No. The release schedule applies to the event or applicable event date rather than individual buyers.
What happens if a buyer requests a refund before their ticket is released?
The refund process works as normal. The buyer's ticket will not subsequently be released.
Can a buyer transfer a ticket while it's being held?
Yes. The transferred ticket follows the same release schedule.
Do buyers who purchased before ticket delivery delay was enabled lose access to their tickets?
No. Ticket delivery delay only applies to qualifying purchases made after the feature is enabled.