Can I remove my ticket from the STEP queue?
As long as your ticket has not been marked as Sold yet, you can request to have it removed from the queue. Just head back to the STEP 'sell' page where you added your ticket into the queue. You can find a link there from the email we sent you confirming your ticket has been added to STEP or by going to the event page on Quicket and clicking the STEP link in the event description. Just make sure you're also logged into your Quicket account.
If you've followed the link in your email, you should be taken directly to your STEP ticket status page. If you've followed the STEP link from the event page, click 'I want to SELL tickets'. You should see a page similar to this:
Click 'Remove from queue'. If the status is 'In queue', your tickets will be released back to you immediately. If the status is 'Offered out' then the tickets will be released back to you if the buyer they were offered to does not purchase them in the 24-48 hour time limit they are given. If the buyer they are offered to does purchase the tickets, the status will change to 'Sold' and you should expect your refund soon.
When will my ticket be sold in STEP?
How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow the buyer 24-48 hours to buy the ticket, depending on how close it is to the event start date. If they do not ...
How do I check my place in the STEP queue?
You can check your place in the queue at any time by logging into your Quicket account and going back to the STEP 'buy' page where you signed up for STEP. You can find this link in the email we sent you confirming you signed up to STEP, or follow the ...
When will a STEP ticket become available for me to buy?
How STEP works is that when a buyer gets to the top of the 'buy' queue, they are offered the ticket at the top of the 'sell' queue. We allow that buyer 24-48 hours to buy the ticket, depending on the event and how close it is to the event start date. ...
Why can't I add my ticket to sell in STEP?
If you're trying to add your tickets to sell in the STEP queue with no luck, there could be a few reasons you're having trouble: 1. Were the tickets you're trying to sell transferred to you?Transferred tickets are not eligible to be sold in STEP. ...
How do I check the status of the tickets I'm selling in STEP?
After you've added your tickets to sell in STEP, you should receive an email from Quicket letting you know your tickets were successfully placed in the queue. (Don't see that email? Try checking your Promotions folder or use the search bar in your ...